### Returns Policy

- **Time Frame**: Items can be returned within 30 days of receipt.

- **Condition**: Items must be unused, unwashed, and in their original packaging with tags attached.

- **Non-returnable Items**: Gift cards, sale items, and customized products.

#### 2. Return Process

- **Step 1**: Contact our customer service team at [email] to initiate a return. Provide your order number and reason for return.

- **Step 2**: Once approved, you will receive a return authorization number and instructions for shipping the item back to us.

- **Step 3**: Pack the item securely and include the return authorization number in the package.

- **Step 4**: Ship the package using a trackable shipping method. We are not responsible for returns lost in transit.

#### 3. Refunds

- **Processing Time**: Refunds will be processed within 7-10 business days of receiving the returned item.

- **Method**: Refunds will be issued to the original payment method.

- **Shipping Costs**: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

#### 4. Exchanges

- **Process**: Follow the return process to send back the unwanted item. Place a new order for the desired item.

- **Availability**: Exchanges are subject to product availability. If the item is out of stock, a refund will be processed.

### Frequently Asked Questions (FAQ)

#### 1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

#### 2. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. Use this number to track your package on the carrier’s website.

#### 3. Can I change or cancel my order?

Orders can be changed or canceled within 24 hours of placement. Contact our customer service team at [email] as soon as possible.

#### 4. What should I do if I receive a damaged or incorrect item?

Contact our customer service team at [email] within 7 days of receipt with photos of the damaged or incorrect item. We will arrange for a replacement or refund.

#### 5. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times vary by location. Please refer to our Shipping Policy for more details.

#### 6. How do I use a promo code?

Enter the promo code at checkout in the designated field. The discount will be applied to your order total.

#### 7. What if my package is lost or stolen?

If your package is lost or stolen, contact our customer service team at [email] with your order number and tracking information. We will work with the carrier to resolve the issue.

#### 8. How can I contact customer service?

You can reach our customer service team by email at kashi592@gmail.com or by phone at + 592 6263924. Our business hours are Monday to Friday, 9 AM to 5 PM (EST).

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If you have any other questions or need further assistance, please don't hesitate to contact us at Kashi592@gmail.com. We're here to help!